Privacy Policy

Effective Date: May 8, 2025

Welcome to www.totalcarepharmacy.store (“Website”, “Total Care Pharmacy”, “we”, “us”, or “our”). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our Website or services.

This Website is operated by Total Care Pharmacy, a company incorporated under the laws of India with its registered office at:

Ground Floor, Bus Stand Road, Opp. Government School, Lakarwas, Udaipur – 313001, Rajasthan, India.

By accessing or using the Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

1.1 Personal Information

We may collect personal details including, but not limited to:

• Full name
• Email address
• Phone number
• Residential address
• Gender and date of birth

1.2 Sensitive Personal Data or Information (SPDI)

We may also collect the following SPDI as defined under Indian law:

• Passwords
• Financial details (bank account, credit/debit card info)
• Health-related information
• Biometric data (if any)
• Any other data provided for availing services

We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has submitted data to us, please contact us.

2. Use of Information

We use your information to:

• Create and manage your account
• Process your orders and payments
• Communicate updates, offers, invoices, and alerts
• Improve our services through analytics and feedback
• Ensure compliance with laws and address grievances
• Detect and prevent fraud or illegal activity

3. Disclosure of Information

We may share your information with:

• Trusted third-party service providers, such as payment gateways or delivery partners
• Legal or regulatory authorities, if required by law
• Third parties during business transfers, like mergers or acquisitions

Note: All financial data shared with third-party gateways is encrypted and securely processed. We are not responsible for any acts or omissions of such gateways.

4. Cookies and Tracking Technologies

We use cookies to:

• Track site usage patterns
• Improve website functionality
• Remember preferences

You may disable cookies in your browser settings, though it may affect your experience on the Website.

5. Security

We implement appropriate technical and organizational measures including:

• SSL/TLS encryption
• Restricted access to data
• Firewalls and secure servers

Despite our best efforts, no method of transmission over the Internet is fully secure. By using the Website, you accept this risk.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy unless a longer period is required by law.

7. Opt-Out and Contact Options

We do not send promotional or marketing emails. Therefore, there is no need to unsubscribe. If you receive any unexpected communication claiming to be from us, please contact us immediately.

• Emailing us at care@totalcarepharmacy.store
• Calling us at +91-63772 27697

8. Testimonials and Reviews

By submitting reviews or testimonials, you consent to their publication on our Website. You may contact us to edit or remove any testimonial.

9. Cross-Border Data Transfers

Cross-Border Data Transfers
Your data may be stored or processed outside India. We ensure our partners provide an equivalent level of data protection.

10. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted on this page with the updated date. Please review it periodically.

11. Governing Law

This Privacy Policy is governed by Indian laws. Disputes shall be subject to the exclusive jurisdiction of courts in Udaipur, Rajasthan.

12. Contact Us

For any queries or complaints:

Email: care@totalcarepharmacy.store
Phone: +91-63772 27697
Address: Total Care Pharmacy, Ground Floor, Bus Stand Road, Opp. Government School, Lakarwas, Udaipur – 313001, Rajasthan, India